SMS Messaging & Consent Policy

About this messaging program

TDG Tracker is an internal, non-marketing SMS program operated by TDG Resource Management LLC, doing business as The Dillard Group Realty & Management. It is used to communicate with onboarded team members — staff, contractors, and project personnel — about active real estate project work.

Messages are operational only: task assignments, due-date reminders, status updates, document requests, and project alerts. This is a low-volume program. There is no consumer messaging and no promotional content. We do not sell or share phone numbers or consent records with third parties. Consent is not a condition of employment or engagement.

How team members opt in

TDG Tracker uses a double opt-in. An administrator can only request consent; consent itself is given by the team member, who confirms by replying YES from their own phone. No operational message is ever sent until that YES confirmation exists.

1

The administrator requests consent during onboarding

When a team member, contractor, or project worker is onboarded, an authorized administrator enters their mobile number in TDG Tracker. The number is provided by the team member for work coordination. Only when a number is present does the SMS section appear, displaying the full disclosure. The administrator marks a confirmation request — a control that is unchecked by default. Marking it writes a pending consent request (not confirmed consent) and triggers a confirmation text to the team member.

Disclosure shown to the administrator

Displayed with the confirmation-request control

By providing this team member's mobile number and saving, TDG Tracker will send them a one-time confirmation text from TDG Resource Management LLC. They will receive operational SMS — task assignments, completion confirmations, and due-date reminders related to their work on TDG projects — only after they reply YES to that text. No operational messages are sent until they reply YES. Message frequency is approximately 1–10/week. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers are never shared with third parties. See https://tdgrm.com/privacy.html and https://tdgrm.com/terms.html.

2

The team member confirms by replying YES

The team member receives a confirmation text and must reply YES from their own device to opt in. Only on that reply does the record change from pending to confirmed; until then, no operational messages are sent. Replying STOP declines. Every consent event is stored as a permanent, timestamped, append-only record.

Confirmation text the team member receives

First message — the opt-in request

TDG Tracker (TDG Resource Management LLC): Reply YES to confirm you want to receive operational task texts — assignments, reminders, and completion confirmations. Msg freq 1–10/wk. Msg & data rates may apply. Reply HELP for help, STOP to decline. Terms: tdgrm.com/terms.html

The administrator's request is not consent. Consent exists only after the team member replies YES, and no operational message is sent before that.

What we send

Message types

• Task assignments for active projects
• Due-date and overdue reminders
• Status update requests
• Document and photo requests
• Operational alerts related to project work

Sample messages

• TDG Tracker: New task assigned — "Install flooring at Maxwell property." Reply DONE when complete, NOTE to add a comment, or PHOTO to attach an image. Reply STOP to opt out, HELP for help.
• TDG Tracker: Reminder — the task "Pick up materials from Home Depot" is due today. Reply STATUS to view all open tasks.
• TDG Tracker: Your task "Upload vendor invoice" is overdue. Reply NOTE to add details or DONE once completed.
• TDG Tracker: A TDG admin requested an update on "Bathroom demo progress." Reply STATUS or NOTE with details.
• TDG Tracker: Document request — please send a photo of the completed electrical panel. Reply PHOTO to attach.

Frequency

Message frequency is approximately 1–10 messages per week, varying with project activity and assigned tasks. This is a low-volume, operational program.

How to stop messages or get help

Standard carrier keywords are supported:

Data & privacy

Phone numbers and consent records are used solely to operate this internal messaging program. We do not sell, rent, or share phone numbers or consent records with third parties for their own marketing or promotional purposes. Full details are in our Privacy Policy, and program terms are in our Terms & Conditions.

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